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Dispute Resolution: Tame the Beast
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 Export to Your Calendar 10/24/2017
When: Tuesday, October 24, 2017
9:00 AM
Where: CBA Webinar
Contact: Mike Bintner

Online registration is available until: 10/24/2017
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   Title: Dispute Resolution: Tame the Beast


   Description: Brad Johnson, Director of Solutions Consulting for Centrix Solutions, leads a discussion on the never-ending struggle against digital banking fraud and the resulting workflow fallout that financial institutions face as the number of disputed transactions continues to rise. FIs hoping to grow will need scalable processes and strategies for managing with disputes if they hope to stay ahead of the curve—much less grow their institution. Mr. Johnson will explore ten considerations for improving processes and automating the management of disputed transactions. From best practices and compliance challenges to the cost of breaches and the need for technology, Mr. Johnson will offer ways to “tame the beast” of increasing disputed transactions.

   Key takeaways may include:

   An overview of how to streamline processes for FI frontline employees and improve customer experiences when making dispute claims—as well as how to reduce back-office workload;

   A high-level overview of compliance controls and how to help ensure your FI is adhering to regulatory guidelines around disputed transactions;

   Insights into how to choose the best technology for your FI’s dispute management efforts, with emphasis on moving past obsolete paper-based processes.




Title: Director, Solutions Consulting, Centrix Relationship Management

Brief Bio:

        An accomplished financial services executive, Brad Johnson has spent his career designing best-in-class bank technology solutions and supporting/training financial institutions on best practices for utilizing technology. Brad was a principal with Centrix Solutions, which was acquired in 2015 by Q2 Software and which now operates as a subsidiary of Q2. In his role as director of business development, Mr. Johnson oversees the company’s sales and marketing initiatives and assists in determining the company’s strategic direction. Prior to joining Centrix, Mr. Johnson spent 16 years in various capacities at Fiserv, holding senior positions in sales, product management and customer service."

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