Events
Supervisor Certificate
AUDIENCE: New and potential first level supervisors.
This course prepares new and potential first-level supervisors to handle people management duties. Among the topics covered are hiring, performance management, coaching, rewards and recognition, corrective action, managing employee relations, and managing change.
Certificate: Students who complete this course and the Banking Today course or equivalent experience will receive the AIB
Supervisor Certificate. Forward a completed diploma/certificate application form to the Nebraska Bankers Association.
After successfully completing this course, you will be able to:
• Select the most qualified candidate for the job
• Describe the importance of ethical practices in banking
• Identify the major strategies for managing employee relations
• Execute and communicate clear performance objectives
• Recognize the need to coach others to achieve their personal best
• Explain the need to employee corrective action and plan appropriate steps for corrective counseling
• Describe different forms of recognition and the benefits
• Explain the change process and what actions to take to manage change
TEXT: All reading materials are provided online.
Recommended Instructional Hours: 16 Weeks Delivery Methods Available: Online
Recommended AIB Credits: 3.25
Date/Time: 4/30/2012-8/19/2012
Subject: Leadership & Management
Format: Webinar