The Federal Communications Commission released a draft report and order last week that would provide a safe harbor for telephone companies that block calls based on “reasonable analytics designed to identify unwanted calls,” as long as the analytics incorporates call authentication information. The FCC will vote on the final version of the order at its July 16 meeting.
At ABA’s urging, the draft order requires telephone companies to cease blocking calls promptly when a caller makes a credible claim that its outbound calls are being erroneously blocked and the telephone company determines that the calls should not have been blocked. The draft order also requires telephone companies to provide a single point of contact for legitimate callers to report erroneously blocked calls. Read the draft order. Read the trade groups’ comment letter.