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Trade Groups Urge FCC to Require Notification When Bank Calls Are Blocked

Tuesday, July 14, 2020   (0 Comments)
Posted by: Amanda Averch
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ABA led a coalition of trade associations in a letter last week urging the Federal Communications Commission to require a telephone company that blocks calls to notify the bank or other caller immediately that it is blocking their calls. The letter was sent as the FCC prepares to vote Thursday on providing a safe harbor to telephone companies that block calls based on “reasonable analytics designed to identify unwanted calls,” as long as the analytics incorporate call authentication information. The trade groups’ letter also asked the FCC to require telephone companies to remove an erroneous block within 24 hours of the provider’s learning of the block, among other asks.


As ABA urged in prior comments, a draft of the order that will be voted on requires telephone companies to cease blocking calls when a caller makes a credible claim that its outbound calls are being erroneously blocked and the telephone company determines that the calls should not have been blocked. The draft order also requires telephone companies to provide a single point of contact for legitimate callers to report erroneously blocked calls. Read the letter. Read the draft order

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